As a logistics professional for over 20 years, I've seen many changes take place on the transportation side of things.
Think back to the late 1990s; email was just starting to become mainstream in the business world, the internet was gaining popularity, and the smart phones we now rely on to get through our entire day was a pay phone; unless of course you were Zack Morris.
Business relationships were built on face-to-face interactions with open dialog about each party's pain points and strategies. The goal was working together to both become more efficient, and to be better suppliers to customers.
Email, the internet, and of course our smart phones have easily made us all more productive. However, the face-to-face business interactions that now take place on our electronic devices make the idea of a partnership seem more like a one-way street.